Terms and Conditions

Shipping:

  • Orders will be dispatched within 1-2 business days. Most online orders are shipped with Australia Post. In some cases a suitable alternative courier service may be used.
  • If you require an item urgently, we can organise ‘express post’ via Australia Post on request before placing your order. Please email us at info@rusticwhiteandwood.com.au to discuss this option. Express postage will incur an additional fee.
  • Signature is required on all deliveries. Please ship your order to an address where someone will be present.
  • Unfortunately we are unable to ship to PO boxes.
  • Deliveries may take up to 2-5 days, depending on location. Please note, country and remote areas may take longer.
  • If you are in a remote location, an extra surcharge may apply to your shipping costs. This does not get calculated at checkout, you will be contacted via email with the option to pay the difference or receive a refund for the product(s) you ordered.

Do you ship Internationally?

  • Yes, we do! Please email us at info@rusticwhiteandwood.com.au and provide your full address along with the items you are after and we will send you a shipping quote. If you are happy with the shipping costs we will then send you a Paypal invoice to complete your purchase.
  • Please note that the customer is responsible for all import duties, taxes and customs clearances that are relevant to that country.

Returns & Exchanges:

  • We take immense pride in our products and all products leaving our store are carefully inspected and in-tact prior to shipment. Great care is taken in packaging your order safely and securely and we sincerely hope that you enjoy your online shopping experience with us. We are quite certain that you will love your product(s) when they arrive, however, we do realise that sometimes things can go a little wrong and we’re here to help should that happen. Here are a few guidelines to help with the process:
  • If your item(s) is faulty, please contact us at info@rusticwhiteandwood.com.au within 48 hours of receipt of the item(s) to arrange the return and refund.
  • Please include your order number, reason for return along with pictures of the fault. Please return the item(s) within 7 days of receiving the product.
  • We do not offer refunds for change of mind so please choose carefully. However, if you wish to exchange an item please email us at info@rusticwhiteandwood.com.au.
  • All shipping costs to and from Rustic, White & Wood are to be covered by the customer. Any return item(s) must be intact and in a saleable condition with all tags (if applicable) attached.
  • Please be mindful that most of our products are of fragile nature and must be packed with care. Rustic, White & Wood will not accept your exchange if we consider the item(s) used, damaged or broken due to inappropriate packaging via transit. We recommend that you return your item(s) via registered post so that it can be tracked as we hold no responsibility for items that go missing through transit. 
  • Once your item(s) are returned and inspected, we will send you an email to notify you that we have received your item(s). Please allow up to 10 days for your refund amount to be processed.
  • Regrettably no returns or exchanges on sale items.
  • Whilst we try to ensure that all details on this website are accurate, errors, very rarely may occur. This includes the availability of stock. If for any reason there is an error with your order, we will contact you as soon as the error is discovered using the nominated email address. If for any reason we are unable to contact you, the item(s) in question will be cancelled and immediately refunded.
  • By placing an order through this website you agree to all terms and conditions.

Can you tell me more about a product?

  • Of course! For all product enquiries, please email us info@rusticwhiteandwood.com.au and we can help you further.
  • Please be aware that many of the items available at Rustic, White & Wood are a hand-made artisan item, slight imperfections and variations are characteristic to this craft and not considered as faults. We have endeavoured to capture the images as accurately as possible.

Copyright:

  • All images (excluding ‘Losari), are property of Rustic, White & Wood and their reproduction is prohibited unless we (Rustic, White & Wood), have given written permission to do so.