Whilst the environment around us is uncertain, we appreciate your ongoing support and look forward to better times ahead. Stay safe and well.
COVID19
COVID-19 UPDATE
Here is what you need to know in this evolving situation.
WE ARE STILL OPEN
Our online store is still open with orders being dispatched daily Monday-Friday. We are taking all necessary precautions to ensure the safety of staff and the timely delivery of orders.
DELIVERY DELAYS
Due to increased demand and social distancing in our fulfilment warehouse orders are taking longer than usual to be dispatched. Social distancing and a reduction in air freight capacity is also causing a delay across the Australia Post and FASTWAY and Sendle networks, with deliveries to some areas delayed an additional 7-10 business days from the normal delivery time frame (usually 2-7 business days from dispatch).
Please note these timings are an estimate only and you may experience longer delivery times due to Australia Post, FASTWAY and Sendle delivery issues that are unforeseen or unavoidable beyond our reasonable control. For up to date information please refer to the Australia Post website here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#deliveries
Please understand the above is subject to change as the situation is evolving daily, however we will do our best to keep our customers informed.
Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog. These issues are out of our control if you are experiencing major delays. Again, please see Australia Post website for updated information: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#deliveries
CONTACTLESS DELIVERY
For the time being, Australia Post and Fastway/Sendle are no longer requiring/accepting signature on delivery or collection. Instead of a signature the postie will ask and record the customer's name and acknowledge delivery in their system. If the receiver is not present, Australia Post orders will be returned to the local Post Office. Upon collection the staff member will ask and record the customer's name, but no signature is required.